Smart meters for electricity, gas, and water offer a range of benefits to both utility companies and their customers. Governments are urging suppliers to accelerate the deployment of such digital meters. However, energy providers may not always have the staff to efficiently plan, execute, monitor, and report on the installation of hundreds of thousands of meters. At the same time, the customers of these suppliers expect the installation to be conducted safely and without inconvenience.
About us Working at Circet
A comprehensive solution for combined installation
With a comprehensive solution for the combined installation of smart meters, we assist grid operators - on both small and large scales - in making the rollout of digital meters to their customers more efficient. Also included: efficient logistics, a high-performing back office, and coaching of our technicians in the field. We are also happy to take care of quality control before and after installation, as well as technical inspections. In short, we take care of everything from A to Z.
What you can expect
Fluvius in figures
Fluvius entrusts the installation of thousands of smart meters to Circet. Specifically, this concerns:
70 Circet technicians- 35 employees in the back office
- 1 Circet coach per 15 technicians for maximum safety and quality assurance
- Already replaced over 77,000 electricity, gas, and water meters
- 99.98% first-time-right score
That's why you rely on Circet for the installation of digital meters
- Extensive experience in setting up and leading large projects
- Expertise in technology and processes
- Employees continuously trained in hard and soft skills and safety
- Flawless and customer-friendly execution
- Multiple quality and safety checks
- Transparent communication
- Strong local presence
- Unique cloud-based service platform Service Cruiser
- Visualizing and making data understandable through Power BI
Smart meters
How does the installation of digital meters proceed? Circet operates according to a sophisticated step-by-step plan, based on years of experience in the market.
Scheduling
Total relief from the first contact
The customer provides the addresses where digital meters need to be installed. A comprehensive back office team ensures that the scheduling runs smoothly and efficiently. Our employees send consumers a letter proposing a date for the work. Customers can reschedule the appointment online or by phone to another time. An internal and external call center ensures prompt follow-up to all calls. Additionally, four colleagues in the dispatch department monitor daily activities in the field, providing flexible solutions when plans unexpectedly change to ensure that the timing is respected.
Logistics
Everything on-site on time
The logistics part of the operation is also part of our responsibilities. We have established an efficient logistics system to ensure that our technicians in the work region always have the necessary materials and PPE to carry out the installation smoothly and on time. We use the FIFO concept: first in, first out.
Installation
Carefully installed at the agreed time
The installer arrives at the consumer's residence within the agreed time slot for the installation. If the consumer is not home, the installer leaves a card. The installer clearly explains what they are going to do. They then carry out the work, leaving the workplace tidy and clean. They provide the consumer with an explanation of how the smart meter works and leave a card with contact information. Just before leaving, they perform a final check to ensure that everything is functioning properly.
Multiple quality control
Quality installation is essential
That's why we ensure quality control at every stage of the process by multiple individuals. Mentors guide new installers and ensure smooth onboarding. Safety and Quality Inspectors make on-site visits to verify that the work is performed according to quality and safety standards. The installer takes photos before, during, and after the work, which are added to the installation report and uploaded to our Service Cruiser platform. As an additional quality check, the technical back office internally reviews the report and photos before they are sent to the customer. We are currently conducting a pilot project where we have a second technician check the installation. We do all this to achieve a 100% first-time-right rate.
Aftercare
Available even after the installation
After the installation, the consumer receives an email surveying customer satisfaction. They can also always contact us with any questions. Our installer leaves a card with all contact information.
Reporting
Clear report with data and photos
After the smart meter installation, we inform our customer that the work has been completed. We provide a clear report with data and photos. Our internal technical staff also review this report, providing a double check on quality and safety.
Safety first!
Safety is our top priority
"Our employees are VCA certified and consistently conduct a Last Minute Risk Analysis (LMRA) at each project location. Through Toolbox meetings, we keep a close eye on safety. Traffic safety is also high on the agenda. At the Circet Academy, we train our people and simulate realistic work situations to make (new) employees aware of any potential risks and hazards.
Safety, health, and environmental awareness: in every activity and work process within Circet, we pay attention to it.