Smart meters for electricity, gas, and water offer a range of benefits to both utility companies and their customers. Governments are urging suppliers to accelerate the deployment of such digital meters. However, energy providers may not always have the staff to efficiently plan, execute, monitor, and report on the installation of hundreds of thousands of meters. At the same time, the customers of these suppliers expect the installation to be conducted safely and without inconvenience.

About us     Working at Circet

A comprehensive solution for combined installation

With a comprehensive solution for the combined installation of smart meters, we assist grid operators - on both small and large scales - in making the rollout of digital meters to their customers more efficient. Also included: efficient logistics, a high-performing back office, and coaching of our technicians in the field. We are also happy to take care of quality control before and after installation, as well as technical inspections. In short, we take care of everything from A to Z.

What you can expect

Turnkey solution for digital meters

Collaborating with Circet means choosing a total partner. We take care of all the work for our clients, from scheduling appointments with consumers, managing inventory and dispatch, to installation and reporting. At every step, we closely monitor customer-friendly communication and ensure a safe and technically flawless execution. To achieve this, we train employees with technical courses and soft skills training in our own Circet Academy. Mentors, field coaches, and Quality and Safety Inspectors also monitor safety and quality. Both our clients and their customers have clear points of contact.

Proven approach

Circet has years of experience in the field of telecom and networks. Our approach is built on that experience and is constantly refined. First and foremost, we listen to our customers to understand their needs. Then, we outline the necessary process in detail, taking into account favorable and less favorable scenarios. This allows us to anticipate problems and ensure a predictable end result. We go through the plan with the customer and discuss possible areas for improvement. Then, it's time for implementation. We continuously evaluate the process so that we can make timely adjustments and improvements as needed. Finally, we provide comprehensive reporting based on data and photos.

A reliable partner for smart meter installation

At Circet, we are dedicated to ensuring customer satisfaction every day. We achieve this by communicating transparently, prioritizing quality and safety, delivering efficient and effective solutions, and taking responsibility. This results in high customer satisfaction and an extremely high first-time-right score.

Fluvius in figures

Fluvius entrusts the installation of thousands of smart meters to Circet. Specifically, this concerns:

  • 70 Circet technicians
  • 35 employees in the back office
  • 1 Circet coach per 15 technicians for maximum safety and quality assurance
  • Already replaced over 77,000 electricity, gas, and water meters
  • 99.98% first-time-right score

That's why you rely on Circet for the installation of digital meters

  • Extensive experience in setting up and leading large projects
  • Expertise in technology and processes
  • Employees continuously trained in hard and soft skills and safety
  • Flawless and customer-friendly execution
  • Multiple quality and safety checks
  • Transparent communication
  • Strong local presence
  • Unique cloud-based service platform Service Cruiser
  • Visualizing and making data understandable through Power BI

Smart meters

How does the installation of digital meters proceed? Circet operates according to a sophisticated step-by-step plan, based on years of experience in the market.


Total relief from the first contact

The customer provides the addresses where digital meters need to be installed. A comprehensive back office team ensures that the scheduling runs smoothly and efficiently. Our employees send consumers a letter proposing a date for the work. Customers can reschedule the appointment online or by phone to another time. An internal and external call center ensures prompt follow-up to all calls. Additionally, four colleagues in the dispatch department monitor daily activities in the field, providing flexible solutions when plans unexpectedly change to ensure that the timing is respected.


Everything on-site on time

The logistics part of the operation is also part of our responsibilities. We have established an efficient logistics system to ensure that our technicians in the work region always have the necessary materials and PPE to carry out the installation smoothly and on time. We use the FIFO concept: first in, first out.


Carefully installed at the agreed time

The installer arrives at the consumer's residence within the agreed time slot for the installation. If the consumer is not home, the installer leaves a card. The installer clearly explains what they are going to do. They then carry out the work, leaving the workplace tidy and clean. They provide the consumer with an explanation of how the smart meter works and leave a card with contact information. Just before leaving, they perform a final check to ensure that everything is functioning properly.

Multiple quality control

Quality installation is essential

That's why we ensure quality control at every stage of the process by multiple individuals. Mentors guide new installers and ensure smooth onboarding. Safety and Quality Inspectors make on-site visits to verify that the work is performed according to quality and safety standards. The installer takes photos before, during, and after the work, which are added to the installation report and uploaded to our Service Cruiser platform. As an additional quality check, the technical back office internally reviews the report and photos before they are sent to the customer. We are currently conducting a pilot project where we have a second technician check the installation. We do all this to achieve a 100% first-time-right rate.


Available even after the installation

After the installation, the consumer receives an email surveying customer satisfaction. They can also always contact us with any questions. Our installer leaves a card with all contact information.


Clear report with data and photos

After the smart meter installation, we inform our customer that the work has been completed. We provide a clear report with data and photos. Our internal technical staff also review this report, providing a double check on quality and safety.

Safety first!

Safety is our top priority

"Our employees are VCA certified and consistently conduct a Last Minute Risk Analysis (LMRA) at each project location. Through Toolbox meetings, we keep a close eye on safety. Traffic safety is also high on the agenda. At the Circet Academy, we train our people and simulate realistic work situations to make (new) employees aware of any potential risks and hazards.

I want to know more!

Safety, health, and environmental awareness: in every activity and work process within Circet, we pay attention to it.

Bavo De Cock, CEO - Circet Benelux